Privacy Policy

Introduction

Welcome to Connect Umbergaon! Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our food delivery app, which operates exclusively in Umbergaon. By accessing or using our app, you agree to this Privacy Policy.

Information We Collect

1. Personal Information

   • Registration Details: Name, email address, phone number, and password. Users may register using email/password or via Google Sign-In (OAuth) or Apple Sign-In (for iOS users only).
   • Location Data: Real-time location for delivery addresses, displaying nearby restaurants, calculating distances, and sharing with restaurants, delivery personnel, and admin.
   • Account Preferences: Username and contact details (editable).

2. Usage Data

   • App interactions, preferences, and device details (collected via device_info_plus).

3. Communication Data

   • Firebase Cloud Messaging (FCM) for order notifications.
   • Call logs from interactions with customer service.

How We Use Your Information

• To facilitate user login and authentication via email/password or Google account or Apple account (on iOS devices).
• To facilitate food delivery between users and restaurants.
• To share order updates with partner apps (restaurants, drivers, and admin).
• To provide location-based services for delivery calculations and restaurant recommendations.
• To notify users about order updates and app announcements via FCM.
• To improve app functionality and user experience using analytics.

Data Sharing

Your data is shared only when necessary to provide our services:

• With Partner Apps: Restaurants and delivery personnel for order management.
• With Admin App: For monitoring delivery operations.
• With Third-Party Services: Firebase services for authentication, notifications, and data storage.

Data Security

We employ robust measures to secure your data, including:

• Firebase Authentication for secure user login.
• Encryption for sensitive data, such as passwords and location.
• Regular security audits to ensure compliance with industry standards.

User Rights

You have the right to:

• Access and update your personal details, such as username and phone number.
• Request account deletion, which includes permanent data erasure, except for legally required records.

Data Retention

Your information is retained only for as long as necessary to provide services or meet legal requirements. Deleted accounts result in permanent data erasure.

Updates to Privacy Policy

We may update this Privacy Policy periodically. Changes will be communicated via email or app notifications.

For inquiries about our Privacy Policy or Terms of Service, please contact us at connectumbergaon@gmail.com